1. This position will be responsible to provide technical assistance on hardware of computer systems, desk phone to support employee using computer systems and other hardware.
2. Responding to email, texts or phone queries and offering technical support to users after having assist from system administrators or higher IT supervisor/manager.
3. Completing assigned tasks from IT planned by IT Department for example: device maintenance, network implementation

Job Requirements:
1. Responding to queries on the phone, via email, via text or in person.
2. Offering technical assistance on the delivery set up, maintenance, and troubleshooting well-known issues of computer systems, hardware.
3. Training computer users.
4. Report directly to leader daily and weekly.
5. Escalate issues to leaders with next level of difficulty.
6. Install, make changes and repair computer hardware.
7. Follow-up with IT team and users to ensure issues are resolved
8. Requirement:
8.1. A strong knowledge of computer systems, network and hardware.
8.2. Good team-working skills
8.3. Excellent communication and interpersonal skills
8.4. An openness to learning new technologies and devices
8.6. Intermediate English level is a plus.
8.7. 2+ years of experience working in a help desk environment
Additional Requirements:
Requirement certificate or diploma from technical school, college 
Working package: fulltime
Sex: Male